Privacy Policy

Effective Date: June 11, 2026

1. Introduction

Shane Rolfe Plumbing (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, contact us, request a quote, or use our services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Who We Are

Shane Rolfe Plumbing
Manly West, Queensland 4179, Australia
Phone: 0422 411 035
Email: info@shanerolfeplumbing.com.au
Website: www.shanerolfeplumbing.com.au

3. What Information We Collect

We may collect the following types of personal information:

Information You Provide

Name
Email address
Phone number
Residential or project address
Details relating to your renovation or plumbing enquiry
Any information you provide when contacting us

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited
Date and time of access
Referring website information
Website usage statistics

4. How We Collect Information

We collect personal information when you:

Submit a contact form
Request a quote
Contact us by phone or email
Subscribe to updates or newsletters (if applicable)
Interact with our website

Information may also be collected through cookies and website analytics tools.

5. Why We Collect Your Information

We collect and use your information to:

Respond to enquiries
Provide quotations
Deliver plumbing and renovation services
Manage customer relationships
Schedule appointments and site visits
Improve our website and services
Meet legal and regulatory obligations
Prevent fraud and protect our business

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

Cookies help us understand:

How visitors use our website
Which pages are most popular
How users navigate the site

You can disable cookies through your browser settings, although some website functionality may be affected.

We may use third-party analytics services such as Google Analytics to help us understand website performance.

7. Disclosure of Personal Information

We may disclose your personal information to:

Employees and contractors assisting with our services
Subcontractors and tradespeople involved in your project
IT service providers and website hosting providers
Professional advisers, including accountants and legal advisers
Government agencies where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

8. Storage and Security

We take reasonable steps to protect your personal information from:

Unauthorised access
Loss
Misuse
Disclosure
Alteration

Information may be stored electronically and in physical records.

While we implement security measures, no internet transmission or electronic storage method can be guaranteed as completely secure.

9. Direct Marketing

We may occasionally send information about our services that may be relevant to you.

You can opt out of receiving marketing communications at any time by:

Clicking the unsubscribe link (where available)
Contacting us directly

10. Access and Correction

You may request access to personal information we hold about you.

You may also request corrections if you believe the information is inaccurate, incomplete, or outdated.

Requests can be made using the contact details below.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites. We encourage users to review the privacy policies of any external sites they visit.

12. Overseas Disclosure

We generally do not disclose personal information overseas.

However, some technology providers (such as cloud hosting or analytics providers) may store information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information remains protected.

13. Privacy Complaints

If you have concerns about how we handle your personal information, please contact us.

We will investigate your complaint and respond within a reasonable timeframe.

Contact Details

Shane Rolfe Plumbing
Manly West, Queensland 4179
Phone: 0422 411 035
Email: info@shanerolfeplumbing.com.au

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page, and the revised version will become effective immediately upon publication.

Last Updated: June 11, 2026